TERMS & CONDITIONS
NINE ORIENS ("NINE ORIENS" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms and Conditions, and any other rules posted on our Sites (collectively, the "T&C"). Please read the T&C carefully before placing any orders on www.nineoriens.com. We recommend a copy of the T&C should be kept for your future reference.
NINE ORIENS is a trading name of NINE ORIENS Limited, a company incorporated in the Hong Kong Special Administrative Region of the People’s Republic of China with limited liability and whose correspondence address in Hong Kong is situated at Room 4, 7/F, Block B, Tonic Industrial Centre, 19 Lam Hing Street, Kowloon, Hong Kong.
We may modify the T&C from time to time. Please read the T&C and check back often. If you do not agree to any change to the T&C then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@nineoriens. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify NINE ORIENS immediately of any breach of security or unauthorized use of your account.
ELIGIBILITY TO PURCHASE
In order to make purchases on our Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the NINE ORIENS terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to NINE ORIENS, whose applications are acceptable to Nine Oriens and who have authorized NINE ORIENS to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, NINE ORIENS reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where NINE ORIENS feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders made on our Site are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
NINE ORIENS offers products for sale that are in stock and available for dispatch from our distribution center.
NINE ORIENS will store a record of your transactions for a minimum of one year.
Prices shown on the Site are in HK Dollars (HKD $).
All prices and offers remain valid as advertised from time to time. The HK Dollars price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
If you are a customer whose credit/debit card is not denominated in HK Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email receipt with the details of your order.
Unless you cancel your order, acceptance of your order and completion of the contract between you and NINE ORIENS will be completed when we have commenced dispatching the goods to you. The sale contract is therefore concluded in Hong Kong and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of NINE ORIENS.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Payment can be made by Visa, MasterCard and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to nineoriens.com.
Payment will be debited and cleared from your account upon dispatch of your order by NINE ORIENS. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to NINE ORIENS, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered NINE ORIENS user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple, and secure, NINE ORIENS uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
INSURANCE AND DELIVERY
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
NINE ORIENS insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by NINE ORIENS, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
Please note that we aim to dispatch all orders within 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. NINE ORIENS is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
RETURNING YOUR PURCHASE
If you are not satisfied with your purchase, you may return it to us for a refund subject to the following terms. You must notify NINE ORIENS by email and send your item(s) back to us within 28 days.
Please note you can only exchange with the same items based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Items should be returned in mint condition and with all NINE ORIENS boxes. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Please email firstname.lastname@example.org if any of your purchases have been delivered without NINE ORIENS boxes.
If your item is faulty when you receive it due to manufacturing faults, you can return it for a refund. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product subject to availability.
While NINE ORIENS has made every effort to accurately display the colors of the products, the actual colors you see will depend on your monitor and may not be accurate.
Items purchased during our sale clearance cannot be returned or exchanged.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your NINE ORIENS account.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including NINE ORIENS Software and all HTML and other code contained in this Site. All such Content including designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by NINE ORIENS. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. NINE ORIENS tries to ensure that the information on this site is accurate and complete. NINE ORIENS does not promise that NINE ORIENS' Content is accurate or error-free. NINE ORIENS does not promise that the functional aspects of the Site or NINE ORIENS' Content will be error free or that this Site, NINE ORIENS Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed on NINE ORIENS are the personal opinions of the authors and do not reflect the views of NINE ORIENS. You also grant to NINE ORIENS a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but NINE ORIENS does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail email@example.com.
NINE ORIENS reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
NO COMMERCIAL USE
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this Site on a temporary or permanent basis.
NINE ORIENS offers free shipping on all approved orders equaling HK$200 or more placed online at our Site. To qualify, orders must be shipped within Hong Kong Industrial/ Commercial Address (Non-Remote Area), for Non Industrial/ Commercial Address/ Remote Area an additional shipping fee of HK$30 is required.
For orders equal or less than HK$199, a standard shipping fee of $30 per order is required for Hong Kong Industrial/ Commercial Address (Non Remote Area) and Non Industrial/ Commercial Address/ Remote Area an additional shipping fee of HK$50 is required.
Additional charges may apply if any free shipping option is chosen, yet calculated to be Non Industrial/ Commercial Address/ Remote Area.
International shipping fee of HK$80 is required for orders under the weight of 15kg. International orders over the weight of 15kg will require a shipping fee of HK$120.
Order total is calculated after all discounts and excludes Shipping and Handling. Not valid on previous orders. Purchase quantities may be limited. This is not redeemable for cash or store credit. Other restrictions may apply.
Please allow up to 3-5 business days for delivery, excluding weekends and holidays. Orders are processed Monday-Friday (excluding holidays). Orders placed after 3pm Hong Kong standard time will begin processing the next business day.
For international shipments please allow up to 15 days excluding weekends and holidays. No deliveries shall be made on public holidays.